RIGHT OF CANCELLATION

AS A CONSUMER AND USER YOU MAY RETURN YOUR ORDER WITHIN 15 WORKING DAYS FROM ITS DELIVERY.
 

RETURNING AN ITEM

IF YOU WANT TO RETURN AN ITEM, YOU MUST CONTACT US AND FOLLOW THE INSTRUCTIONS WE GIVE YOU. WE WILL NOT ACCEPT RETURNS THAT DO NOT USE THE PROCEDURE AND MEANS WE HAVE SPECIFIED.

 

WE DO NOT REFUND DELIVERY AND RETURN CHARGES.
 

WE DO NOT ACCEPT RETURNS OF PRODUCTS THAT HAVE BEEN HANDLED OR USED.

 

YOU MUST RETURN ITEMS IN THEIR ORIGINAL PACKAGING (box, documentation, accessories, etc.).

 
YOU CANNOT RETURN CUSTOM-MADE AND/OR PERSONALISED PRODUCTS.

ONCE WE HAVE CHECKED THAT THE RETURNED PRODUCTS MEET AUTHENTICITY AND CONDITION REQUIREMENTS, WE WILL GIVE YOU A REFUND WITHIN 15 WORKING DAYS USING THE SAME METHOD IN WHICH THE PURCHASE WAS MADE.

 

WARRANTY

WE HIGHLY RECOMMEND YOU READ AND CAREFULLY APPLY OUR  PRODUCT CARE INSTRUCTIONS AS STATED ON OUR WEBSITE. IF, DESPITE USING THE PRODUCT ACCORDINGLY, IT SUFFERS DAMAGE, PLEASE CONTACT US AT info@oggdesignjewelry.com. WE WIL ANALYSE THE PROBLEM AND IF WE CONSIDER IT A MANUFACTURING DEFECT, WE WILL REPLACE IT WHEREVER POSSIBLE WITHOUT ADDITIONAL CHARGES. 

 

CAUSES THAT ARE NOT CONSIDERED MANUFACTURING DEFECTS:
-    DETACHMENT OR BREAKAGE OF A GEM OR OTHER COMPONENT
-    A SPOT OR STAIN ON METAL CAUSED BY IMPROPER USE OF CHEMICAL PRODUCTS
-    DENTS OR SCRATCHES CAUSED IN THE NORMAL USE OF THE PRODUCT
-    ALLERGIES
-    GENERAL DAMAGE CAUSED BY MISUSE OR ABNORMAL USE OF THE PRODUCT OR LACK OF MAINTENANCE