FAQs

Q: DO YOU SHIP TO ME?

A: AT PRESENT, WE ONLY SHIP TO EU COUNTRIES, INCLUDING THE UK AND SWITZERLAND. IF YOU LIVE ELSEWHERE, PLEASE CONTACT US AND WE WILL SEE IF WE CAN ACCOMMODATE YOUR REQUEST.

 

Q: WHEN CAN I EXPECT MY ORDER?

A: ONCE YOUR PURCHASE IS CONFIRMED, THE DELIVERY TIME FOR YOUR ORDER WILL BE BETWEEN 5 TO 7 BUSINESS DAYS. IT SHOULD NOT BE MORE THAN 15 BUSINESS DAYS.

 

Q: WILL YOU TAKE A CUSTOM ORDER?

A: WE WILL BE DELIGHTED TO TAKE A CUSTOM ORDER WHENEVER THIS IS POSSIBLE TO MANUFACTURE. PLEASE CONTACT US WITH YOUR REQUEST IN AS MUCH DETAIL AS POSSIBLE AND WE WILL SEE WHAT WE CAN DO. FOR EXAMPLES OF SOME OF OUR PAST CUSTOM (AND ONE-OF-A-KIND) DESIGN ORDERS SEE HERE AND HERE

 

Q: CAN I PERSONALISE A PIECE?

 

A: WE USE TRADITIONAL BY-HAND MANUFACTURING PROCESSES AS WELL AS THE MOST MODERN 3D MODELLING JEWELRY DESIGN PROCESS. DO NOT HESITATE TO CONTACT US FOR A PERSONALISED DESIGN WHETHER ITS BASED ON A PRODUCT OF OURS YOU LOVE OR YOUR OWN IDEAS, SKETCHES, OR PICTURES. WE WOULD BE MORE THAN HAPPY TO PRESENT YOU WITH SOME PROPOSALS AND BUDGETS FOR YOUR PIECE.